Grumpy Gremlin Return & Refund Policy
Effective Date: January 1, 2026
Last Updated: August 23, 2026
At Grumpy Gremlin Coffee Co., we take pride in providing fresh, high-quality coffee and want every order to arrive exactly as expected.
Because coffee is a consumable food product, certain restrictions apply to returns and exchanges in order to protect product quality, freshness, and customer safety. This Return & Refund Policy explains how we handle returns, damaged or incorrect orders, cancellations, shipping issues, and refunds.
Nothing in this policy is intended to limit any rights you may have under applicable law.
1. Coffee Returns
For health, safety, and freshness reasons, we generally cannot accept returns of coffee products that have been opened.
If a package has been opened and you simply do not prefer the flavor, roast level, aroma, origin, or other personal characteristics of the coffee, the product is generally not eligible for a return or refund.
We encourage customers to review the roast level, flavor profile, origin, blend information, product description, and available options carefully before placing an order.
If you believe there is a quality issue with your coffee rather than a matter of personal preference, please contact us so we can review the situation.
2. Damaged, Defective, Incorrect, or Incomplete Orders
If your order arrives:
- Damaged
- Defective
- Open or improperly sealed
- Containing the wrong product
- Missing one or more items
please contact us within 7 days of delivery.
When contacting us, please include:
- Your full name
- Your order number
- A description of the issue
- Photographs of the product and packaging, when applicable
After reviewing the issue, we may provide an appropriate resolution, which may include a replacement, store credit, or refund depending on the circumstances.
Please do not discard damaged products, packaging, shipping materials, or labels until we have completed our review, as these may be required for a shipping claim or other investigation.
3. Unopened Coffee
Unopened and unused coffee may be eligible for return within 14 days of delivery, provided that:
- The original package remains completely sealed
- The product has not been opened, damaged, or altered
- The product remains in its original condition
- Proof of purchase is provided
Customers are responsible for return shipping costs unless the return is the result of an error by Grumpy Gremlin Coffee Co.
Original shipping charges are generally non-refundable unless the return is being made because we shipped an incorrect, damaged, or defective product.
Before returning any product, please contact us for return authorization and instructions.
Returns sent without prior authorization may not be accepted.
4. Non-Returnable Items
Unless otherwise required by applicable law, the following items are generally not eligible for return, exchange, or refund:
- Opened bags of coffee
- Partially used products
- Gift cards
- Clearance or final-sale items
- Personalized or custom products
- Products damaged because of improper storage or handling after delivery
- Products purchased from another retailer or third-party seller
- Promotional, complimentary, or free products
If you are unsure whether an item is eligible for return, please contact us before sending it back.
5. Coffee Subscriptions
Customers with recurring coffee subscriptions may cancel or modify future subscription orders in accordance with the subscription options and terms available through our website.
Subscription orders that have already entered processing, roasting, packaging, fulfillment, or shipment may not be eligible for cancellation or modification.
To avoid being charged for an upcoming subscription shipment, please cancel or modify your subscription before the applicable order-processing date.
Cancellation of a subscription stops future eligible subscription orders but does not automatically cancel or refund orders that have already been processed.
6. Order Changes and Cancellations
We work quickly to prepare and ship orders.
If you need to cancel or modify an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or canceled once it has entered processing, roasting, packaging, fulfillment, or shipment.
Once an order has shipped, it can no longer be canceled.
7. Shipping Address and Delivery Issues
Customers are responsible for providing an accurate and complete shipping address during checkout.
Please review your shipping information carefully before submitting your order.
If an order is delayed, returned, misdelivered, or otherwise affected because an incorrect or incomplete shipping address was provided, additional shipping charges may apply before the order can be resent.
If you notice an address error after placing your order, contact us as soon as possible. We will attempt to correct the address before shipment when possible, but changes cannot be guaranteed once fulfillment has begun.
8. Packages Marked as Delivered
If carrier tracking shows that your package was delivered but you cannot locate it, we recommend first checking:
- Around your property, porch, garage, mailbox, or other delivery areas
- With household members
- With neighbors
- With your building manager, front desk, or mailroom
- Directly with the shipping carrier
Carriers may occasionally mark a package as delivered shortly before the package physically arrives.
If you are still unable to locate your order after completing these steps, please contact us with your order number and tracking information. We will do our best to assist with the carrier investigation and determine what options may be available.
9. Lost Packages
If tracking indicates that your package may be lost while in transit, please contact us.
We may ask that you wait until the carrier’s estimated delivery window has passed before we begin a lost-package investigation, file a carrier claim, or consider a replacement.
Claims involving lost shipments are reviewed individually. Depending on the circumstances and carrier information available, an appropriate resolution may include a replacement, store credit, or refund.
10. Refunds
When a refund is approved, it will generally be issued to the original payment method whenever possible.
After we process the refund, your bank, credit card provider, or payment service may require additional time to post the funds to your account. Processing times are controlled by the financial institution and may vary.
Original shipping charges are generally non-refundable unless the refund results from an error by Grumpy Gremlin Coffee Co., such as an incorrect, damaged, or defective order.
We will notify you when an approved refund has been processed.
11. Exchanges and Replacements
Because coffee is a consumable food product, we generally do not offer traditional exchanges after a package has been opened.
If you received an incorrect, damaged, defective, or improperly sealed product, please contact us within 7 days of delivery so we can review the issue and determine an appropriate resolution.
When appropriate, we may send a replacement product rather than require the original product to be returned.
12. Freshness and Proper Storage
For the best quality and freshness, we recommend storing coffee in a cool, dry location away from direct sunlight, heat, excessive moisture, and strong odors.
After a package has been opened, exposure to air, moisture, heat, and improper storage can affect the freshness, aroma, and flavor of the coffee.
We generally cannot provide refunds or replacements for products that have deteriorated because of improper storage, handling, or environmental conditions after delivery.
13. Policy Abuse and Fraud
We reserve the right, to the extent permitted by law, to deny a return, refund, replacement, or store credit when we reasonably believe a request involves fraud, abuse of this policy, repeated misuse, or inaccurate information.
Nothing in this section affects any rights or remedies provided to customers under applicable law.
14. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes to our products, business practices, shipping procedures, or legal requirements.
When changes are made, the revised policy will be posted on this page and the Last Updated date will be revised accordingly.
15. Contact Us
If you have questions about a return, refund, replacement, cancellation, damaged order, or shipping issue, please contact us:
Grumpy Gremlin Coffee Co.
Website: grumpygremlincoffee.com
Email: support@grumpygremlincoffee.com
Phone: 702-408-5026
When contacting us about an existing purchase, please include your order number so we can assist you as quickly as possible.